Hot dogs, Cracker Jack, beer ... and text messaging? You bet.
Until recently, restless fans had to resort to doing the wave to pass the
time between innings of our national pastime. But now, thanks to Short Message Service technology, there's another
option.
Vibes Media, an Evanston, Ill.-based company that specializes in text
message-based marketing programs using SMS technology, has struck a deal
with the Chicago White Sox and U.S. Cellular to offer fans the opportunity
to take part in interactive promotions during games.
The U.S. Cellular Question of the Day is announced during the eighth inning
of games and displayed on the field's Jumbotron, according to Doug Rothrock,
vice president of marketing and sales at for Vibes Media. Using the text
messaging feature of their wireless phone, spectators can respond to an
opinion question such as, "'Who's a tougher opponent, the Red Sox or the
Yankees?' or 'Who's the best-looking White Sox player?'" Rothrock said.
"After you answer, you are invited to take part in a 50-question trivia
contest for prizes."
Each correct answer results in another entry into a monthly drawing for
White Sox tickets, signed White Sox merchandise, and a chance to deliver the
lineup card with the coach, according to Vibes Media. In addition to
offering the in-stadium promotion for all home games, U.S. Cellular uses
Vibes Media to offer the Question of the Day for all home and away games on
FOX television.
The White Sox and U.S. Cellular are able to monitor the responses in real
time during the game, Rothrock said. "It's ideal for sporting events,
because it's a confined audience. We can fulfill prizes right there on
site."
So the fans may get a kick and possibly some loot out of it
and the White Sox like the chance get people more involved, but what's in it
for U.S. Cellular? "It lets them get immediate feedback on the use of the
technology. It's a chance to engage people and demonstrate the service
people can try it out."
At the heart of the text messaging service is Vibes Media's Instant Response
Platform, a Windows-based application that supports both SMS and MMS. The messaging platform is designed to be scalable
in terms of bandwidth and processing power. Rothrock said it can handle
millions of messages by running multiple instances of the SMSC applications
on different servers concurrently.
Customers can use Vibes Media's Web-based promotion system to create and
test a promotion with no programming required. For example, the company
reports, users (i.e., the team or wireless carrier in this case) can create
many types of messages, including clues to trivia questions, and both
instant winners and winners picked at random. Real-time Web-based reporting
tools are designed to allow customers to view graphs and statistics.
The company also works with the Chicago Blackhawks, Chicago Bulls, Chicago
Fire, Chicago Rush, Minnesota Timberwolves and several other pro sports
teams.
Earlier this year, it also worked with Minneapolis radio station KTTB/B96
to integrate text messaging and radio promotions. Vibes set up a Web
interface that enabled disc jockeys to distribute wireless sweepstakes,
replacing audience members phone calls with SMS (see Marketers Merge SMS, Mass Media).
Dan Muse is executive editor of internet.com's Small Business Channel
and EarthWeb's Networking &
Communications Channel.